Frequently asked questions

We ship Monday to Friday (excluding public holidays), usually within 24 hours of receiving your order.

Standard shipping typically arrives within 7 days, depending on your location. Express services are available in certain countries if you need something urgently. We use DHL Express, FedEx, and UPS.

If your order is delayed for any reason, we'll let you know and offer a full refund if you'd prefer to cancel.

Yes — we ship worldwide. Most destinations can be processed directly through the website. If yours isn't listed, contact us and we'll process your order manually.

Tariffs and duties are taxes charged by your country's customs agency on imported goods. They're set by the destination country, not by us. The amount varies based on the item's value, type, and where it's being shipped to.

International orders include tariffs and duties charged by your country's customs agency. If you refuse to pay these and the package is returned to us, we'll deduct the original and return shipping costs from your refund, plus a 15% restocking fee.

We strongly recommend checking your country's import rules before ordering to avoid surprise charges.

All orders ship from our warehouse in Sydney, Australia.

Returns are accepted within 14 days of dispatch in original condition — email us first to start the return.

If your order arrives damaged or faulty, please contact us within 5 business days. We'll arrange a free replacement or refund and cover return postage when arranged through our authorised carriers. The 5-day window matters because that's when our shipping insurance applies.

If a package looks damaged on arrival, you can refuse it from the courier and ask them to return it — that often makes the claim faster.

Yes — email us your order details and we'll send you a secure payment link.

Email us or open a chat from the bottom-right of the page. We'll get you sorted out.

Yes. Payments are processed by Shopify Payments, Stripe, PayPal, and Klarna — all PCI DSS Level 1 compliant. We don't store credit card or banking details on our servers; payment data is handled directly by these providers. The site is secured end-to-end with SSL.

All major payment methods. The exact set available to you depends on your country and is determined by Shopify.

Every successful order triggers an automated confirmation email. If you've received it, your payment went through. We'll send a second email with tracking when your order ships.

If you haven't received either email, please contact us — sometimes a typo in the email address causes the confirmation to fail.

Email us or open a chat with your order reference and we'll fix it as quickly as we can.

Modern Cooking Pty Ltd, 165 Balmain Rd, Leichhardt, 2040, Australia.

We work hard to keep our customers happy and would rather hear from you directly when something's wrong. Email us or open a chat — we'll prioritise resolving the issue quickly.

If our solution doesn't satisfy you, the Australian Competition and Consumer Commission website explains the steps for lodging a formal complaint.

Registered Business Address: Modern Cooking Pty Ltd, 165 Balmain Rd, Leichhardt, 2040, Australia.

Contact: +61 404 982 769 — Monday to Friday, 9am to 5pm AEST. Outside these hours, please email.

ABN: 41 688 988 963.