Naturally! Just email us your order details and we can send you a payment link.

We are sorry to hear that.

Please Email us and we will do all we can to help. 

Alternatively you can open a chat window from the bottom right of your screen and hopefully we can get you sorted out there.

Yes, we use Shopify Payments, Stripe, Paypal and Klarna to provide industry standard level 1 PCI DSS compliant transactions. No credit card or Banking information is stored on the Modern Cooking servers and no prohibited data, like raw magnetic strip, card validation code or PIN block data, is stored at all. Shopify, PayPal and Stripe are on Visa’s Global Client Providers List and Mastercards’s SPD List.

Shopify, Stripe, PayPal and Klarna provide a wide variety of information on data encryption, authentication and activity monitoring on their websites.

We have worked hard to make sure that the entire Modern Cooking website is secured using SSL technology and is PCI compliant to keep your information safe. We will continue to make the safety of our customers a priority.

We accept all major payment types. The payments available in your country are determined by our payments provider Shopify.

Any successful order will trigger an automated email, which will be sent to you as confirmation that you order has been received and processed. If you received a confirmation you can rest assured that your payment was successful. However, in some rare cases a security issue may arise with your payment or an ordered item may be discovered to be out of stock. If this occurs we will contact you to resolve the issue as soon as possible. Once your order has been packed and shipped you will receive a second email to confirm dispatch and provide you with tracking information.

If you placed an order, but have not received any confirmation emails from us, please Contact Us to confirm that we have received your order. Something simple like a typo may have caused the confirmation email to fail or the Internet may just be broken ;).

It’s always worth checking, especially if you need the items quickly.

If you have noticed that there has been a mistake with your order you can contact us via email or through the chat. Please try to include your order reference, and we’ll make sure we sort it out as quickly as we can.

We are a family business and while we try to get orders shipped as quickly as possible we are not Amazon, with that said we ship order Monday to Friday (with the exception of public holidays. So in most cases your order will ship within 24 hours. Standard shipping can vary depending on you location, but typically takes no longer than 7 days. We also offer express premium services within certain countries and regions should you need something urgently.

We use world leading logistic services DHL Express, FedEx and UPS, but in some cases things do not go according to plan. Should we become aware of any delays pertaining to your order you will be notified and given the opportunity to cancel your order with a full refund.

Fast and efficient service is a priority for us and we understand that receiving your goods in a timely fashion is key to a happy online shopping experience.

Yes, we ship all over the world.

In many cases you will be able to process your order simply over our website, but if we have not yet opened shipping to your location please Contact Us so that we can process your order manually.

Tariffs and duties are taxes imposed by the destination country's government on imported goods. These charges are not set by our company but are determined by your country's customs agency. The specific amount can vary based on the item's value, type, and the country it's being shipped to.

When you place an international order with us, you are responsible for paying any tariffs and duties that your country's customs agency may charge. If you refuse to pay these fees and the package is returned to us, please be aware that we will deduct all shipping costs from your refund, including the original shipping to you and the return shipping back to us. Additionally, a 15% restocking fee may be applied to cover the costs associated with the return and processing of the item.

We strongly encourage you to understand your country's import regulations and be prepared for these potential fees before placing your order. This will help you avoid any unexpected charges and ensure a smooth delivery process.

At Modern Cooking we want our customers to be inspired and delighted by the products they purchase through our shop.

However, we understand that you may need to return products occasionally. If you are not entirely happy, you can return your purchase in its original condition within 14 days of dispatch for a refund. Please email if you wish to return any goods.

In the unlikely event that you receive faulty goods or your order is damaged in transit, we will replace them free of charge. Please contact us for instructions on how to return the goods as in this case we will meet the cost of return postage, though only if this is arranged through our authorized carriers. Any claim for refund or exchange resulting from faulty goods or goods damaged in transit must be raised within 5 business days.

All Modern Cooking logistics partners provide insurance in case of damage, but the coverage is only valid if we are notified within 5 business days. Please make sure to inspect your order immediately upon receipt to ensure that there is no damage.

If the package is obviously damaged when you receive it from the courier you should raise this immediately with the courier and Modern Cooking.

If you find that the damage to the packaging is severe you should consider not accepting the package and ask the courier to return it.

Once we have the goods back, we will issue a full refund or send replacements, as you prefer.

If you need to contact Modern Cooking by mail or you need to return an item to us you can reach us at the following address 

Modern Cooking Pty Ltd

5 Northcote Rd, 

Glebe, 2037

Australia

Modern Cooking ships all orders from our warehouse in Sydney, Australia.

We work hard to make sure that our customers are happy. Its in our best interest to make sure that all issues are resolved in a way that satisfies the customer. So, if you have a complaint about a member of our team or our service has been unsatisfactory in any way we are eager to hear from you and we will make it our priority to resolve any issues or complaints quickly.

If however you find that our solution does not completely satisfy you the ACCC - Australian Competition and Consumer, Commission website details the steps you can take to lodge a complaint against us. We really hope it doesn’t come to this and we hope that you will give us the opportunity to resolve the issue first.

Our business registration details are as follows. 

Registered Business Address

Modern Cooking Pty Ltd

5 Northcote Rd, 

Glebe, 2037

Australia

Registered Contact information

+61404982769 during our office hours 9am to 5pm Monday to Friday or outside these times you can email

ABN/GST Number

41688988963