At Modern Cooking we want our customers to be inspired and delighted by the products they purchase through our shop.
However, we understand that you may need to return products occasionally. If you are not entirely happy, you can return your purchase in its original condition within 30 days of despatch for a refund. Please email or call us on +44 (0)20 8089 0582 in the UK or +49 (0)7735 7582 316 in Germany if you wish to return any goods.
In the unlikely event that you receive faulty goods or your order is damaged in transit, we will replace them free of charge. Please contact us for instructions on how to return the goods as in this case we will meet the cost of return postage, though only if this is arranged through our authorised carriers. Any claim for refund or exchange resulting from faulty goods or goods damaged in transit must be raised within 5 business days.
All Modern Cooking logistics partners provide insurance in case of damage, but the coverage is only valid if we are notified within 5 business days. Please make sure to inspect your order immediately upon receipt to ensure that there is no damage.
If the package is obviously damaged when you receive it from the courier you should raise this immediately with the courier and Modern Cooking.
If you find that the damage to the packaging is severe you should consider not accepting the package and ask the courier to return it.
Once we have the goods back, we will issue a full refund or send replacements, as you prefer.