Privacy policy

 

Privacy Policy

Last updated: May 2026

Owner and Data Controller

Modern Cooking Pty Ltd
165 Balmain Rd
Leichhardt NSW 2040
Australia

Contact email: info@moderncooking.com

Overview

ModernCooking.com collects and processes certain Personal Data in order to operate our website, manage customer accounts, process orders, administer maker waitlists, and communicate with customers regarding products, releases, and services.

By using this website, you consent to the collection and use of information in accordance with this Privacy Policy.

Types of Data Collected

ModernCooking.com may collect the following Personal Data:

  • First and last name
  • Email address
  • Phone number
  • Shipping and billing address
  • Country and region
  • Company name (where applicable)
  • VAT or Tax ID (where applicable)
  • Order history
  • Waitlist preferences and maker interests
  • IP address and device/browser information
  • Usage data and analytics information
  • Data submitted through forms, waitlists, newsletters, live chat, or customer support

Some data is provided directly by the User, while other data (such as Usage Data and Cookies) may be collected automatically through the use of the website.

Where required, Users may choose not to provide certain Personal Data, however this may limit access to some features or services.

Waitlist Signups

Maker Waitlists

When you join one of our maker or project waitlists, we collect the information you provide including:

  • Name
  • Email address
  • Mobile number
  • Shipping address
  • Country/region
  • Product or maker interest
  • Optional notes or preferences

This information is used to:

  • Notify you about upcoming releases
  • Manage allocation priority and reservation queues
  • Prepare deposit invoices
  • Pre-fill checkout and shipping information
  • Manage fulfillment logistics
  • Improve customer communication and release management

Joining a waitlist may also create a customer profile within our Shopify store to streamline future checkout and order processing.

Address Autocomplete

Our waitlist and checkout forms may use Google Places Autocomplete, a service provided by Google.

As you type your address, the information entered may be processed by Google in accordance with Google’s Privacy Policy in order to provide address suggestions and improve address accuracy.

We do not use this functionality to track browsing behavior outside of the form itself.

Waitlist Data Storage

Waitlist and customer data may be stored and processed through:

  • Shopify
  • Klaviyo
  • Airtable

These platforms are used for customer account management, waitlist administration, email communication, release notifications, operational workflow management, and fulfillment coordination.

Optional Newsletter Consent

If you opt in to receive marketing communications, your details may also be added to our general newsletter and marketing database.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Transactional communications relating to orders, reservations, invoices, or waitlist status may still be sent where necessary.

What We Do Not Do

We do not sell or rent your Personal Data to third parties for their own marketing purposes.

We do not knowingly collect unnecessary sensitive personal information.

We do not use third-party advertising trackers on dedicated waitlist signup forms beyond standard operational analytics and platform functionality.

Purpose of Processing

Personal Data may be collected and processed for purposes including:

  • Operating and maintaining the website
  • Processing orders and payments
  • Managing customer accounts
  • Managing maker waitlists and reservations
  • Customer support and communication
  • Shipping and fulfillment
  • Analytics and website performance
  • Fraud prevention and security
  • Marketing communications (where consent has been provided)
  • Legal and regulatory compliance

Analytics and Tracking

We may use analytics and performance tools including:

  • Google Analytics
  • Meta Pixel and conversion tracking
  • Hotjar
  • Server logs and performance monitoring tools

These services may collect Cookies, Usage Data, IP addresses, browser/device information, and interaction data to help us improve the website and customer experience.

Users may manage Cookies through browser settings where applicable.

Payments

Payments on ModernCooking.com may be processed through:

  • Shopify Payments
  • Stripe
  • PayPal

Payment information is processed securely by the payment provider and is not stored directly on our servers unless explicitly required for operational or legal purposes.

International Data Transfers

As we work with international service providers and customers, your Personal Data may be transferred to and processed in countries outside Australia, including the United States, Canada, Singapore, and the European Union.

Where possible, we take reasonable steps to ensure those providers maintain appropriate security and privacy protections.

Data Retention

We retain Personal Data only for as long as reasonably necessary for:

  • Order fulfillment
  • Warranty and support obligations
  • Waitlist management
  • Accounting and tax compliance
  • Legal obligations
  • Legitimate business operations

When data is no longer required, we will take reasonable steps to securely delete or anonymize it.

User Rights

Depending on your jurisdiction, you may have rights relating to your Personal Data, including the right to:

  • Access your data
  • Correct inaccurate information
  • Request deletion
  • Withdraw marketing consent
  • Object to certain processing activities
  • Request data portability where applicable

Requests can be made by contacting:

info@moderncooking.com

Cookies and Tracking Technologies

ModernCooking.com uses Cookies and related technologies to:

  • Maintain website functionality
  • Remember user preferences
  • Analyze website traffic
  • Improve performance
  • Support ecommerce functionality

Users may disable Cookies through browser settings, although some functionality may be affected.

Security

We implement commercially reasonable technical and organizational measures designed to protect Personal Data against unauthorized access, misuse, alteration, or disclosure.

However, no internet transmission or storage system can be guaranteed completely secure.